Privacy policy
Privacy Policy
Last Updated: September 4, 2026
Poppy & Pearl Provisions LLC ("Poppy & Pearl Provisions," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when you visit or make a purchase through our website.
This Privacy Policy explains what personal information we collect, how we use and disclose it, how we protect it, and the choices and rights that may be available to you.
This Privacy Policy applies to information collected through our website, online store, checkout, customer-service communications, and other online or offline interactions with Poppy & Pearl Provisions where this Privacy Policy is provided or referenced.
By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The types of information we collect depend on how you interact with us.
Information You Provide Directly
We may collect personal information that you voluntarily provide, including:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Account or login information, if you create an account
- Order and purchase information
- Products purchased, viewed, or added to your cart
- Information you provide when contacting customer care
- Information you provide when requesting a return, refund, replacement, or other assistance
- Information you provide when submitting a review, testimonial, survey, or other content
- Information you provide when signing up for newsletters, promotional communications, or other marketing
- Any other information you voluntarily provide to us
Please do not provide sensitive personal information unless it is reasonably necessary for us to assist you and you are comfortable doing so.
Payment Information
When you place an order, payment information is processed through the payment processor or payment services made available through our Shopify store.
We generally do not directly receive or store your complete payment-card number.
Payment information may be collected and processed by Shopify, Shopify Payments, or another payment provider available through our store, depending on the payment method you choose.
Those providers may have their own privacy policies governing their handling of payment information.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- General geographic information
- Referring website or webpage
- Pages visited
- Products viewed
- Links clicked
- Date and time of visits
- Shopping-cart activity
- Website interactions
- Other technical or usage information
We may collect this information through cookies, pixels, tags, log files, analytics tools, and similar technologies.
2. Cookies & Similar Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, maintain shopping-cart functionality, understand how visitors use our website, improve our services, and, where applicable, support marketing and advertising activities.
Cookies may be used for purposes such as:
- Keeping products in your shopping cart
- Remembering preferences
- Maintaining website functionality
- Understanding website traffic and usage
- Measuring the effectiveness of marketing
- Personalizing website experiences
- Detecting fraud or security issues
- Supporting advertising or remarketing, where applicable
Some cookies are necessary for the website to function and may not be disabled through ordinary website settings.
Depending on your browser, device, location, and applicable law, you may be able to control certain cookies through your browser settings or other privacy controls.
Disabling certain cookies may affect the functionality of our website.
3. How We Use Personal Information
We may use personal information for purposes including:
- Processing and fulfilling orders
- Processing payments
- Shipping and delivering purchases
- Providing order confirmations and shipping updates
- Providing customer service
- Responding to questions and requests
- Processing returns, refunds, replacements, and exchanges where applicable
- Communicating about products, orders, and our services
- Sending promotional communications when permitted and, where required, with your consent
- Operating, maintaining, and improving our website
- Understanding customer preferences and website usage
- Personalizing or improving your shopping experience
- Preventing fraud, unauthorized transactions, and other misuse
- Protecting the security and integrity of our website and business
- Maintaining business and transaction records
- Complying with applicable laws, regulations, legal processes, and governmental requests
- Establishing, exercising, or defending legal claims
- Enforcing our Terms of Service and other policies
- Carrying out other purposes disclosed at the time information is collected or otherwise permitted by law
4. Order-Related Communications
Even if you do not subscribe to marketing communications, we may send you transactional or service-related communications necessary to fulfill your order or provide services.
These communications may include:
- Order confirmations
- Payment confirmations
- Shipping notifications
- Tracking information
- Delivery notifications
- Return or refund communications
- Customer-service responses
- Important notices concerning your order or account
These communications are not intended to function as promotional marketing messages.
5. Marketing Communications
If you choose to receive marketing communications from us, we may use your email address, telephone number, or other contact information to send information about products, promotions, launches, sales, events, or other Poppy & Pearl Provisions news.
Where required by applicable law, we will obtain the appropriate consent before sending certain marketing communications.
You may unsubscribe from marketing emails by using the unsubscribe link included in the message.
If we send marketing text messages, you may opt out using the instructions provided in the applicable message.
Please understand that opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications.
6. How We Share Personal Information
We may disclose personal information to third parties when reasonably necessary to operate our business, fulfill orders, provide services, protect our business, or comply with law.
Depending on how you interact with us, categories of recipients may include:
Shopify
Our online store is hosted and powered by Shopify.
Shopify may process personal information in connection with operating the online store, checkout, payments, customer accounts, fraud prevention, analytics, Shop services, and other Shopify services.
Shopify has its own privacy practices and policies governing information it processes.
Payment Processors
We may share information necessary to process transactions with payment processors and financial-service providers.
These providers may process payment information, billing information, fraud-prevention information, and transaction details.
Shipping & Fulfillment Providers
We may share information such as your name, shipping address, telephone number, email address, order information, and tracking information with shipping carriers, fulfillment providers, and other service providers involved in delivering your order.
Technology & Service Providers
We may use third-party providers that help us operate our business, website, communications, customer service, analytics, security, marketing, accounting, or other business functions.
These providers may have access to personal information only as reasonably necessary to provide services to us or as otherwise permitted by law.
Marketing & Advertising Providers
If we use advertising, analytics, social-media, or marketing technologies that involve sharing information with third parties, those providers may receive information about your interactions with our website or advertisements.
The specific information shared depends on the services and technologies we use.
Legal & Safety Purposes
We may disclose personal information when reasonably necessary to:
- Comply with applicable law or legal process
- Respond to lawful requests from governmental authorities
- Protect the rights, property, or safety of Poppy & Pearl Provisions, our customers, or others
- Detect, investigate, or prevent fraud or security incidents
- Enforce our agreements and policies
- Establish, exercise, or defend legal claims
- Participate in a merger, acquisition, financing, sale of assets, bankruptcy, or other business transaction
We may also disclose information with your consent or at your direction.
7. Sale or Sharing of Personal Information
We do not sell your personal information for monetary consideration in the ordinary course of our business.
However, certain privacy laws define "sale" or "sharing" broadly enough that certain advertising, analytics, or other disclosures may potentially fall within those definitions even when no money is directly exchanged for the information.
If our practices constitute a sale or sharing of personal information under a law that applies to you, we will provide any notices and opt-out mechanisms required by that law.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:
- Complete transactions
- Provide customer service
- Maintain business and financial records
- Comply with legal, tax, accounting, and regulatory obligations
- Resolve disputes
- Prevent fraud
- Enforce agreements
- Establish, exercise, or defend legal claims
The specific retention period depends on the type of information, why we collected it, and applicable legal or business requirements.
When personal information is no longer reasonably necessary for these purposes, we may delete, destroy, or anonymize it, subject to applicable law and legitimate business needs.
9. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
You are responsible for maintaining the security of any account credentials you use to access our website and for notifying us if you believe your account or personal information has been compromised.
10. Third-Party Websites & Services
Our website may contain links to third-party websites, services, social-media platforms, payment services, or other resources.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.
When you interact with a third party, that third party's privacy policy and terms may apply.
We encourage you to review the privacy practices of third parties before providing them with personal information.
11. Your Privacy Choices
Depending on where you live and subject to applicable law, you may have choices regarding your personal information.
These may include the ability to:
- Access personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of personal information
- Opt out of certain targeted advertising, sale, or sharing activities
- Opt out of certain marketing communications
- Request information about how we collect, use, or disclose personal information
- Exercise other rights provided by applicable privacy laws
Not all rights apply to every individual or every situation.
Certain information may be exempt from deletion or other requests where we are legally required or permitted to retain it.
12. How to Submit a Privacy Request
To submit a privacy request, please contact us at:
connect@poppyandpearlprovisions.com
Please clearly describe the nature of your request.
For your protection, we may need to verify your identity before completing certain requests. We may ask you to provide information reasonably necessary to confirm that you are the person associated with the personal information involved in the request.
We will not require you to create an account solely to submit a privacy request.
If you use an authorized agent to submit a request on your behalf, we may require appropriate documentation confirming the agent's authority, as permitted by applicable law.
13. Appeals
If applicable privacy law gives you the right to appeal our decision concerning a privacy request, you may appeal by contacting:
connect@poppyandpearlprovisions.com
Please include:
- The nature of your original request
- The date you submitted the request
- The reason you believe our response should be reconsidered
- Any additional information you would like us to consider
We will review the appeal and respond within the time period required by applicable law.
If applicable law provides you with a right to contact a governmental privacy or data-protection authority regarding our handling of your personal information, you may exercise that right.
14. California Privacy Rights
This section applies to California residents to the extent that the California Consumer Privacy Act, as amended, or other applicable California privacy law applies to Poppy & Pearl Provisions.
Depending on the circumstances and applicable law, California residents may have rights concerning personal information, including rights to:
- Know about personal information collected, used, disclosed, or otherwise processed
- Request access to certain personal information
- Request deletion of certain personal information
- Request correction of inaccurate personal information
- Opt out of the sale or sharing of personal information, where applicable
- Limit certain uses or disclosures of sensitive personal information, where applicable
- Receive equal treatment for exercising applicable privacy rights
California law provides exceptions and limitations to these rights.
To exercise applicable California privacy rights, contact:
connect@poppyandpearlprovisions.com
We may need to verify your identity before processing a request.
Where required, we will provide additional notices or links concerning California privacy choices.
15. Texas Privacy Rights
This section applies to Texas residents to the extent that the Texas Data Privacy and Security Act or other applicable Texas privacy law applies to Poppy & Pearl Provisions.
Depending on the circumstances and applicable law, Texas residents may have rights concerning their personal data, including rights to:
- Confirm whether we process personal data
- Access personal data
- Correct inaccuracies in personal data
- Delete personal data
- Obtain a copy of personal data in certain circumstances
- Opt out of certain processing activities, including targeted advertising, the sale of personal data, or certain profiling activities, where applicable
To exercise applicable Texas privacy rights, contact:
connect@poppyandpearlprovisions.com
We may need to verify your identity before processing a request.
If we decline a request and applicable law provides a right to appeal, you may appeal our decision by following the appeal process described in this Privacy Policy.
16. International Customers
Poppy & Pearl Provisions is based in Texas, United States, but our website may be accessible to customers located in other countries.
If you purchase from us or otherwise interact with our website from outside the United States, your personal information may be transferred to, stored in, and processed in the United States or other locations where we or our service providers operate.
Privacy and data-protection laws in those locations may differ from the laws in your country.
Where applicable law requires additional protections for international transfers of personal information, we will take reasonable steps to comply with those requirements.
European Economic Area, United Kingdom & Switzerland
If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under applicable data-protection law, including rights relating to access, correction, deletion, restriction of processing, data portability, objection, and withdrawal of consent, subject to applicable exceptions and limitations.
Where applicable, you may also have the right to lodge a complaint with your local data-protection authority.
The legal basis for processing personal information may include:
- Performance of a contract with you
- Compliance with legal obligations
- Our legitimate business interests
- Your consent, where required
- Protection of vital interests, where applicable
If you are located in a jurisdiction with additional privacy rights, you may contact us using the information in this Privacy Policy to ask about your applicable rights.
17. Children's Privacy
Our website is not directed to children under the age required by applicable law to provide consent to the processing of their personal information.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal information in violation of applicable law, please contact us at:
connect@poppyandpearlprovisions.com
We will take reasonable steps to address the situation.
18. Sensitive Personal Information
We do not intentionally request sensitive personal information from customers unless it is reasonably necessary for a specific customer-service or business purpose.
Please do not provide sensitive personal information through our website or customer-service channels unless specifically requested or reasonably necessary.
If you voluntarily provide sensitive information, we will handle it in accordance with applicable law.
19. Do Not Track & Browser Privacy Signals
Some browsers and devices offer privacy preferences or signals concerning online tracking.
Because standards and legal requirements concerning these signals can vary by jurisdiction and may change over time, our handling of browser-based privacy signals will depend on the applicable law and the technologies we use.
Where required by applicable law, we will honor recognized opt-out preference signals in accordance with applicable requirements.
20. Do Not Sell or Share Requests
Where applicable law gives you the right to opt out of the sale or sharing of personal information, you may submit a request by contacting:
connect@poppyandpearlprovisions.com
If our website uses a legally required opt-out preference mechanism, such as a recognized universal opt-out signal, we will process that signal as required by applicable law.
21. Business Transfers
If Poppy & Pearl Provisions is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.
Where required by applicable law, we will provide appropriate notice concerning such a transfer.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, products, technology, service providers, legal requirements, or privacy practices.
When we update this Privacy Policy, we will revise the Last Updated date at the top of the policy.
If we make material changes that require additional notice under applicable law, we will provide notice through appropriate means.
We encourage you to review this Privacy Policy periodically.
23. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Poppy & Pearl Provisions LLC
Leander, Texas 78641
Email: connect@poppyandpearlprovisions.com
Phone: 214-793-2564
For privacy requests, please use:
connect@poppyandpearlprovisions.com
We will make reasonable efforts to respond to privacy inquiries and requests within the time periods required by applicable law.